Privacy Policy

This Privacy Policy describes how Essentialhealingblends.ca (the “Site” or “we”)
collects, uses, and discloses your Personal Information when you visit or make a
purchase from the Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your
interaction with the Site, and information necessary to process your purchases.
We may also collect additional information if you contact us for customer support.
In this Privacy Policy, we refer to any information that can uniquely identify an
individual (including the information below) as “Personal Information”. See the list
below for more information about what Personal Information we collect and why.


Device information

 Examples of Personal Information collected: version of web browser,
IP address, time zone, cookie information, what sites or products you
view, search terms, and how you interact with the Site.
 Purpose of collection: to load the Site accurately for you, and to
perform analytics on Site usage to optimize our Site.
 Source of collection: Collected automatically when you access our
Site using cookies, log files, web beacons, tags, or pixels.
 Disclosure for a business purpose: shared with our processor
Shopify.


Order information

 Examples of Personal Information collected: name, billing address,
shipping address, payment information (including credit card numbers,
email address, and phone number.
 Purpose of collection: to provide products or services to you to fulfill
our contract, to process your payment information, arrange for shipping,
and provide you with invoices and/or order confirmations, communicate
with you, screen our orders for potential risk or fraud, and when in line
with the preferences you have shared with us, provide you with
information or advertising relating to our products or services.
 Source of collection: collected from you.

Customer support information

 Examples of Personal Information collected: name, billing address,
shipping address, payment information (including credit card numbers,
email address, and phone number.
 Purpose of collection: to provide customer support.
 Source of collection: collected from you.
 Disclosure for a business purpose: WooCommerce
 

Using Personal Information

We use your personal Information to provide our services to you, which includes
offering products for sale, processing payments, shipping and fulfillment of your
order, and keeping you up to date on new products, services, and offers.

Retention

When you place an order through the Site, we will retain your Personal
Information for our records unless and until you ask us to erase this information.
For more information on your right of erasure, please see the ‘Your rights’ section
below.

Automatic decision-making

If you are a resident of the EEA, you have the right to object to processing based
solely on automated decision-making (which includes profiling), when that
decision-making has a legal effect on you or otherwise significantly affects you.
We [DO/DO NOT] engage in fully automated decision-making that has a legal or
otherwise significant effect using customer data.

Our processor Shopify uses limited automated decision-making to prevent fraud
that does not have a legal or otherwise significant effect on you.
Services that include elements of automated decision-making include:
 Temporary denylist of IP addresses associated with repeated failed
transactions. This denylist persists for a small number of hours.
 Temporary denylist of credit cards associated with denylisted IP
addresses. This denylist persists for a small number of days.

Cookies

A cookie is a small amount of information that’s downloaded to your computer or
device when you visit our Site. We use a number of different cookies, including
functional, performance, advertising, and social media or content cookies.
Cookies make your browsing experience better by allowing the website to
remember your actions and preferences (such as login and region selection).
This means you don’t have to re-enter this information each time you return to
the site or browse from one page to another. Cookies also provide information on
how people use the website, for instance whether it’s their first time visiting or if
they are a frequent visitor.

Do Not Track

Please note that because there is no consistent industry understanding of how to
respond to “Do Not Track” signals, we do not alter our data collection and usage
practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time in order to reflect, for
example, changes to our practices or for other operational, legal, or regulatory
reasons.

Contact

For more information about our privacy practices, if you have questions, or if you
would like to make a complaint, please contact us by e-mail at [email address] or
by mail using the details provided below:
146 Canoe Crescent SW Airdrie AB T4B2N9

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